Thank you for shopping at mimosaroot.eu.
Below you will find all important information regarding shipping, processing times, delivery, and support.

Shipping Destinations

We currently ship to selected countries within Europe.
Available shipping destinations will be displayed clearly at checkout.

Order Processing Time

All orders are carefully reviewed and prepared before shipment.

  • Processing time: 1–2 business days

  • Orders placed after 19:00 (CET) are processed the next business day

  • Orders are not processed on weekends or public holidays

Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is:

  • 2–5 business days within the EU

Delivery times may vary depending on the destination country, local carriers, customs procedures (if applicable), or high seasonal demand.

Shipping Costs

Shipping costs are calculated automatically and displayed at checkout before payment is completed.

From time to time, we may offer free shipping promotions, which will be clearly communicated on our website.

Shipping Carriers

We work with reliable and trusted shipping partners to ensure safe and timely delivery of your order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.
If available, this email will include a tracking number, allowing you to follow your shipment online.

Packaging

We take great care in packaging all orders securely to protect product quality during transport.
Our packaging is discreet and designed to minimize the risk of damage.

Incorrect Address or Failed Delivery

Please ensure that all shipping information is accurate at checkout.

If a shipment cannot be delivered due to incorrect or incomplete address details provided by the customer, additional shipping costs for re-delivery may apply.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or expected delivery date.

When contacting support, please include:

  • Your order number

  • Photos of the damaged package or product (if applicable)

Customer Support

Our customer support team is available 24/7 to assist you with shipping questions, order status updates, or delivery concerns.

Contact Information

For all shipping-related inquiries, please contact us at:

Email: support@mimosaroot.eu
Website: www.mimosaroot.eu