Thank you for shopping at mimosaroot.eu.
Customer satisfaction is important to us, and we aim to provide a transparent and fair returns process. Please read the following policy carefully before placing an order.

Right of Withdrawal (EU Consumers)

In accordance with EU consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason, unless an exception applies.

The withdrawal period begins on the day you or a third party designated by you (other than the carrier) receives the goods.

Conditions for Returns

To be eligible for a return or refund, the following conditions must be met:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • The return request must be submitted within the 14-day withdrawal period

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or refund, unless defective or incorrectly supplied:

  • Opened or used products

  • Items that show signs of misuse or damage after delivery

  • Products marked as Final Sale or non-returnable

  • Gift cards or digital products

How to Request a Return

Before sending any item back, please follow these steps:

  1. Contact us at support@mimosaroot.eu

  2. Include your order number and reason for the return

  3. Wait for return instructions before shipping the item

Unannounced returns may not be accepted.

Refunds

Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method

  • Refund processing may take 5–10 business days, depending on your payment provider

Late or Missing Refunds

If you have not received a refund:

  1. Check your bank account or payment provider

  2. Contact your payment provider if necessary

  3. If the issue persists, contact us at support@mimosaroot.eu

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.
If you believe you received a faulty or wrong item, contact us immediately so we can resolve the issue.

Return Shipping Costs

  • If the item is defective or incorrectly supplied, we cover the return shipping costs

  • For returns due to personal preference, the customer is responsible for return shipping

Shipping costs are non-refundable unless required by law.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos of the item and packaging so we can assist you quickly.

Customer Support

Our customer support team is available 24/7 to assist you with return requests, refunds, or any questions regarding your order.

Contact Information

For all refund and return inquiries, please contact us at:

Email: support@mimosaroot.eu
Website: www.mimosaroot.eu